Privacy Policy

This Privacy Policy explains how Economy Forklift ("Economy Forklift," "we," "us," or "our") collects, uses, and protects personal information when you visit our website, interact with our online forms, or use our e‑commerce features to browse, request, or purchase equipment and related services. This Policy applies to our website visitors and customers located in the United States.

Information We Collect

We may collect the following types of information:

Contact information, such as your name, company name, email address, phone number, and mailing address.
Account information, such as login details and preferences if you create an account or become a member.
Order and transaction details, such as the equipment you view, add to cart, purchase, or request quotes for, along with billing and shipping information.
Communications, such as the content of messages you send through our contact forms, quote request forms, or other communication tools.
Technical and usage data, such as your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.

How We Use Your Information

We use the information we collect for purposes including:

Processing and fulfilling orders, quotes, and service requests.
Responding to your questions, messages, and support requests.
Managing your account and membership features.
Operating, maintaining, and improving our website, products, and services.
Personalizing your experience, such as showing relevant products or categories.
Sending transactional emails, such as order confirmations, shipping updates, and account notices.
Sending marketing communications about products, services, specials, or updates, where permitted by law and your preferences.
Protecting our business, our customers, and our website from fraud, misuse, or security threats.
Complying with legal obligations and enforcing our terms and policies.

Sharing of Information

We do not sell your personal information. We may share your information in the following situations:

Service providers: We may share information with trusted third parties who help us operate our website, process payments, fulfill orders, deliver products, provide analytics, or support our marketing and communications. These providers are only allowed to use your information as needed to perform services for us.
Business and legal purposes: We may disclose information if we believe it is necessary to comply with applicable laws or legal processes, respond to lawful requests from public authorities, protect the rights, property, or safety of Economy Forklift, our customers, or others, or enforce our terms and policies.
Business transfers: In connection with a merger, acquisition, asset sale, or similar business transaction, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to recognize your browser or device, remember your preferences, analyze how visitors use the site, and support features such as shopping carts and account login. Cookies are small data files stored on your device.

You can usually set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not function properly.

Data Security

We use reasonable physical, technical, and administrative safeguards to help protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on how you use our website and services, you may have choices such as:

Opting out of marketing emails by following the unsubscribe instructions in those messages.
Updating or correcting your account information through your online account, if available.
Contacting us to request access to or correction of certain personal information.

Some privacy rights may vary based on your location and applicable laws. This website is intended for customers in the United States, and we process personal information in accordance with applicable U.S. laws.

Third-Party Links

Our website may contain links to third-party websites or services that we do not own or control. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website after any changes are posted means you accept the updated Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details on our Contact page or at:

Economy Forklift
25932 Eden Landing Rd.
Hayward, California 94545
United States

Please do not include sensitive information (such as payment card details or social security numbers) in emails or contact form messages.

This Privacy Policy is provided for general informational purposes only and does not constitute legal advice.